CANCELATION POLICY
This reservation cannot be cancelled.
USE OF THE BOOKING VOUCHER
Except from June 21st till 15th of September, Easter, Christmas, and any other time school holiday period, you can only come for the day that you have booked, the rest of the year you have 7 days to use the booking voucher from the day that you have booked.
SCHEDULE
You can come anytime from 9:00 am till 1:45 pm.
From June 21st till 15th of September, Easter, Christmas, and any other time school holiday period, you must come before 10:15 am. Try to come around 9:00 so that you do not have to wait much for your ride.
Camel riding is on a first-come, first-served basis and if you come after 10:00 the waiting list to ride can be up to 2.5 hours.
Departures every 15 minutes.
MAXIMUM WEIGHT
Maximum weight per person: 100 kg
VOUCHER
You do not have to print the ticket, you can show it on your phone,
LIABILITY AND CLAIMS
1.- OkGranCanaria.com acts as an independent travel intermediary in the booking of Tourist Services and is therefore not responsible for death, injury, illness, damage, loss, accident, theft, delay or any other irregularity arising directly or indirectly from the provision of Tourist Services by the providers contracted through OkGranCanaria.com.
2.- OkGranCanaria.com, acting as an intermediary, will provide assistance to the CLIENT regarding any claims, legal actions or complaints. Such assistance will consist of notifying the provider of the Tourist Services about the claim, legal action or complaint, and making reasonable efforts to ensure that the service providers accept responsibility and compensate accordingly with respect to any claim, legal action or complaint made by the final consumer arising from the provision of the Tourist Services.
3.- OkGranCanaria.com will use all reasonable means available to it to facilitate that the providers accept liability and compensate for any claim made by the CLIENT in connection with the provision of the Tourist Services. The CLIENT undertakes to submit any claim, legal action or complaint directly to the service provider and acknowledges that OkGranCanaria neither directs nor has any control over the actual provision of the Tourist Services by the provider.
4.- The CLIENT shall be responsible for their behaviour in cases of abnormal or vandalistic conduct. In such cases, the Tourist Service provider reserves the right to cancel the CLIENT's booking without any compensation and to claim from the CLIENT any expenses and/or damages caused.
5.- OkGranCanaria’s liability, whether arising under breach of the terms of this Agreement, any act or omission violating legal or regulatory obligations, or any other cause, shall in no case exceed the amount paid by the CLIENT to OkGranCanaria for the specific Tourist Services concerned.
6.- The CLIENT shall indemnify and hold OkGranCanaria harmless at all times against any kind of actions, claims, proceedings, losses, costs, expenses and demands (including legal fees and defence expenses) arising directly or indirectly from a breach by the provider or any of its employees, agents or contractors of any of the clauses contained in this Agreement.
FORCE MAJEURE
1.- Neither OkGranCanaria nor the activity provider shall be held responsible or be deemed to have breached the contract due to any delay or failure in performance resulting from any event or circumstance the affected Party is unable to foresee or avoid (hereinafter a “Force Majeure Event”).
2.- OkGranCanaria or the provider company will notify the client via email or WhatsApp, providing the details of the Force Majeure Event as soon as possible, in order to assess whether the Tourist Services may be postponed or cancelled depending on the expected duration of the Force Majeure Event.
