PICK UP AT YOUR ACCOMMODATION.

PICK UP AREAS AND TIMES 

08:00 Las Palmas de Gran Canaria, 08:50; Puerto de Mogán and Taurito, 08:55: Playa del Cura and Amadores; 09:00 Puerto Rico; 09:10 Patalavaca and Arguineguín; 09:20 Meloneras; 09:25 Maspalomas and Sonneland; 09:30 Playa del Inglés; 09.40  San Agustín, Playa del Águila, and Bahía Feliz.

VOUCHER

This voucher confirms that you have booked this tour with CLIMBO ROCKS.

You should bring with you the first page of the voucher on your mobile phone or printed out, as you will be required to have it to start the excursion.

CANCELATION POLICY
Reservation cancellations or changes must always be made by sending us an email. 

Free cancellation up to 36 hours before the date of the tour. Last 36 hours and no-shows: loss of the quantity paid.

OkGranCanaria is an intermediary for the excursions of CLIMBO ROCKS and is exempt of all responsibility in relation to the provision of services. This means that you have contracted the excursion with CLIMBO ROCKS, not with OkGranCanaria. For any modification, cancellation, question or complaint related to the services of the excursion, you should contact CLIMBO ROCKS.

You may consult the fully accepted General Policies at any time.

ATTENTION:

• You need to bring: sports clothes, hiking shoes or closed sports shoes, a backpack is essential (avoid
  bringing disposable and plastic bags), a swimsuit, a towel, a spare of dry clothes, a light coat/raincoat, sun
  cream, something light to eat (sandwich, fruit, or snack bar), 1,5 l. water bottle.
  
  
• Please, be ready 15 minutes before pick-up time at your selected pick-up location. You have to
  specify your proper accommodation name during the reservation process. Passengers are responsible
  for being prepared and visible for their pick-up. Call us on (+34) 611 518 815 if you are concerned
  about your pickup being late.
  
  
• Pickups may be earlier or later than described, up to 20 minutes late, depending on traffic and/or
  uncommon circumstances beyond Climbo's control. All efforts will be made to contact you if we are going
  to be more than 20 minutes after your scheduled pickup time.
  
  
• DISCLAIMER:
  The development of this tour depends on the weather conditions, the terrain, and the people
  participating. Significant changes in any of these conditions may imply the modification of the activity at
  the discretion of the guide.
  
  
• The time you return from your tour depends on how the morning unfolds and can vary for several
  reasons, outside the Climbo control. Climbo accepts no responsibility for any delay in returning
  passengers to their pick-up location, connecting tour, or departure point.
  
  
• If you inform us of your dietary restrictions well in advance, we will do our best to offer you an
  alternative menu, but Climbo does not promise to be able to offer it in all cases.

LIABILITY AND CLAIMS

1.- OkGranCanaria.com acts as an independent travel intermediary in the booking of Tourist Services and is therefore not responsible for death, injury, illness, damage, loss, accident, theft, delay or any other irregularity arising directly or indirectly from the provision of Tourist Services by the providers contracted through OkGranCanaria.com.

2.- OkGranCanaria.com, acting as an intermediary, will provide assistance to the CLIENT regarding any claims, legal actions or complaints. Such assistance will consist of notifying the provider of the Tourist Services about the claim, legal action or complaint, and making reasonable efforts to ensure that the service providers accept responsibility and compensate accordingly with respect to any claim, legal action or complaint made by the final consumer arising from the provision of the Tourist Services.

3.- OkGranCanaria.com will use all reasonable means available to it to facilitate that the providers accept liability and compensate for any claim made by the CLIENT in connection with the provision of the Tourist Services. The CLIENT undertakes to submit any claim, legal action or complaint directly to the service provider and acknowledges that OkGranCanaria neither directs nor has any control over the actual provision of the Tourist Services by the provider.

4.- The CLIENT shall be responsible for their behaviour in cases of abnormal or vandalistic conduct. In such cases, the Tourist Service provider reserves the right to cancel the CLIENT's booking without any compensation and to claim from the CLIENT any expenses and/or damages caused.

5.- OkGranCanaria’s liability, whether arising under breach of the terms of this Agreement, any act or omission violating legal or regulatory obligations, or any other cause, shall in no case exceed the amount paid by the CLIENT to OkGranCanaria for the specific Tourist Services concerned.

6.- The CLIENT shall indemnify and hold OkGranCanaria harmless at all times against any kind of actions, claims, proceedings, losses, costs, expenses and demands (including legal fees and defence expenses) arising directly or indirectly from a breach by the provider or any of its employees, agents or contractors of any of the clauses contained in this Agreement.

FORCE MAJEURE

1.- Neither OkGranCanaria nor the activity provider shall be held responsible or be deemed to have breached the contract due to any delay or failure in performance resulting from any event or circumstance the affected Party is unable to foresee or avoid (hereinafter a “Force Majeure Event”).

2.- OkGranCanaria or the provider company will notify the client via email or WhatsApp, providing the details of the Force Majeure Event as soon as possible, in order to assess whether the Tourist Services may be postponed or cancelled depending on the expected duration of the Force Majeure Event.