VOUCHER
This voucher is proof of purchase of the hiking excursion offered by the company CANARY TREKKING SL., with VAT: B35546696.

You must carry with you the first page of the voucher on your mobile phone or printed out, since it may be required of you at any time.

CANCELLATION POLICY

Reservation cancellations or changes must always be made by sending us an email. 

Free cancellation up to 36 hours before the excursion or activity. Final 36 hours and no-shows: loss of quantity paid.

Cancelation of groups (more than 4 people)
Free cancellation up to 72 hours before the date of the tour. Last 72 hours and no-shows: loss of the quantity paid.

CANCELLATIONS DUE TO FORCE MAJEURE
If, on the day that the activity is carried out, the guides decide to postpone it due to meteorological reasons or problems outside the organization, a new date will be established by the company, giving registered participants the option to exchange said activity for another or to be reimbursed for 100% of the quantity paid.

REQUIREMENTS

You must bring a backpack, a 1-liter bottle of water, hiking shoes and some warm clothing.

MEETING POINT
If you come on your own, remember that you should be at the meeting point we will send you via email.

If you have made the booking with pick up near your hotel or accommodation, keep in mind the following points:

CANARY TREKKING SL will be in contact with you in order to indicate the exact time and place of pickup, as it can vary with respect to what is indicated on the voucher.

It is your responsibility as the client to locate the pick up point and call or contact CANARY TREKKING SL if you have any questions about the indicated point of pick up. You should always be punctual, and as a general rule it is convenient to arrive about 5 to 10 minutes before the designated time.

If you arrive late or you are at the designated point, you will have no right to any refund for the amounts previously paid nor any other expenses incurred.

If more than 10 minutes pass with respect to the designated time and the bus/guide does not arrive, you should call +34 696 90 09 29 or +34 609 53 76 84

OkLanzarote is an intermediary for the excursions of CANARY TREKKING SL and is exempt of all responsibility in relation to the provision of services. This means that you have contracted the excursion with CANARY TREKKING SL , not with OkLanzarote. For any modification, cancellation, question or complaint related to the services of the excursion, you should contact CANARY TREKKING SL 

You may consult the fully accepted General Policies at any time.

LIABILITY AND CLAIMS

1.- OkLanzarote.com acts as an independent travel intermediary in the booking of Tourist Services and is therefore not responsible for death, injury, illness, damage, loss, accident, theft, delay or any other irregularity arising directly or indirectly from the provision of Tourist Services by the providers contracted through OkLanzarote.com.

2.- OkLanzarote.com, acting as an intermediary, will provide assistance to the CLIENT regarding any claims, legal actions or complaints. Such assistance will consist of notifying the provider of the Tourist Services about the claim, legal action or complaint, and making reasonable efforts to ensure that the service providers accept responsibility and compensate accordingly with respect to any claim, legal action or complaint made by the final consumer arising from the provision of the Tourist Services.

3.- OkLanzarote.com will use all reasonable means available to it to facilitate that the providers accept liability and compensate for any claim made by the CLIENT in connection with the provision of the Tourist Services. The CLIENT undertakes to submit any claim, legal action or complaint directly to the service provider and acknowledges that OkLanzarote neither directs nor has any control over the actual provision of the Tourist Services by the provider.

4.- The CLIENT shall be responsible for their behaviour in cases of abnormal or vandalistic conduct. In such cases, the Tourist Service provider reserves the right to cancel the CLIENT's booking without any compensation and to claim from the CLIENT any expenses and/or damages caused.

5.- OkLanzarote’s liability, whether arising under breach of the terms of this Agreement, any act or omission violating legal or regulatory obligations, or any other cause, shall in no case exceed the amount paid by the CLIENT to OkLanzarote for the specific Tourist Services concerned.

6.- The CLIENT shall indemnify and hold OkLanzarote harmless at all times against any kind of actions, claims, proceedings, losses, costs, expenses and demands (including legal fees and defence expenses) arising directly or indirectly from a breach by the provider or any of its employees, agents or contractors of any of the clauses contained in this Agreement.

FORCE MAJEURE

1.- Neither OkLanzarote nor the activity provider shall be held responsible or be deemed to have breached the contract due to any delay or failure in performance resulting from any event or circumstance the affected Party is unable to foresee or avoid (hereinafter a “Force Majeure Event”).

2.- OkLanzarote or the provider company will notify the client via email or WhatsApp, providing the details of the Force Majeure Event as soon as possible, in order to assess whether the Tourist Services may be postponed or cancelled depending on the expected duration of the Force Majeure Event.