VOUCHER TYPE
You must carry with you the first page of the voucher on your mobile phone or printed out, since it may be required of you at any time.
GUARANTEE
Being in a natural environment, it is impossible to guarantee the sight of dolphins or whales, but in the event of not seeing any during the excursion, SPIRIT OF THE SEA will give you a ticket for the same number of people to return for free within 10 days.
SEASICKNESS
The SPIRIT OF THE SEA goes up to 12 miles from the coast in search of cetaceans, so the boat may move a little and if you are not accustomed to this, you may get seasick during the trip. If you think that you may have this problem, take precautions and consult a chemist for different remedies.
CANCELATION POLICY
Cancellation fee up to 36 hours before the date of the tour: 6 euros. Last 36 hours and no-shows: loss of the quantity paid.
Cancelation of groups (more than 6 people)
Cancellation fee up to 72 hours before the date of the tour: 6 euros. Last 72 hours and no-shows: loss of the quantity paid.
MEETING POINT
If you come on your own, remember that you must arrive at the SPIRIT OF THE SEA ticket office (see location) 15 minutes before the contracted boat departs.
If you have made a reservation with pick up near your hotel or accommodation, please note the following points:
It is your responsibility as the client to locate the pick up point and call or contact OkGranCanaria or SPIRIT OF THE SEA if you have any questions about the indicated point of pick up. You should always be punctual, and as a general rule it is convenient to arrive about 5 to 10 minutes before the designated time.
If you arrive late or you are at the designated point, you will have no right to any refund for the amounts previously paid nor any other expenses incurred.
If more than 10 minutes pass with respect to the designated time and the bus/guide does not arrive, you should call +34 928562229.
OkGranCanaria is an intermediary for the excursions of SPIRIT OF THE SEA and is exempt of all responsibility in relation to the provision of services. This means that you have contracted the excursion with SPIRIT OF THE SEA, not with OkGranCanaria. For any modification, cancellation, question or complaint related to the services of the excursion, you should contact SPIRIT OF THE SEA.
You may consult the fully accepted General Policies at any time.
LIABILITY AND CLAIMS
1.- OkGranCanaria.com acts as an independent travel intermediary in the booking of Tourist Services and is therefore not responsible for death, injury, illness, damage, loss, accident, theft, delay or any other irregularity arising directly or indirectly from the provision of Tourist Services by the providers contracted through OkGranCanaria.com.
2.- OkGranCanaria.com, acting as an intermediary, will provide assistance to the CLIENT regarding any claims, legal actions or complaints. Such assistance will consist of notifying the provider of the Tourist Services about the claim, legal action or complaint, and making reasonable efforts to ensure that the service providers accept responsibility and compensate accordingly with respect to any claim, legal action or complaint made by the final consumer arising from the provision of the Tourist Services.
3.- OkGranCanaria.com will use all reasonable means available to it to facilitate that the providers accept liability and compensate for any claim made by the CLIENT in connection with the provision of the Tourist Services. The CLIENT undertakes to submit any claim, legal action or complaint directly to the service provider and acknowledges that OkGranCanaria neither directs nor has any control over the actual provision of the Tourist Services by the provider.
4.- The CLIENT shall be responsible for their behaviour in cases of abnormal or vandalistic conduct. In such cases, the Tourist Service provider reserves the right to cancel the CLIENT's booking without any compensation and to claim from the CLIENT any expenses and/or damages caused.
5.- OkGranCanaria’s liability, whether arising under breach of the terms of this Agreement, any act or omission violating legal or regulatory obligations, or any other cause, shall in no case exceed the amount paid by the CLIENT to OkGranCanaria for the specific Tourist Services concerned.
6.- The CLIENT shall indemnify and hold OkGranCanaria harmless at all times against any kind of actions, claims, proceedings, losses, costs, expenses and demands (including legal fees and defence expenses) arising directly or indirectly from a breach by the provider or any of its employees, agents or contractors of any of the clauses contained in this Agreement.
FORCE MAJEURE
1.- Neither OkGranCanaria nor the activity provider shall be held responsible or be deemed to have breached the contract due to any delay or failure in performance resulting from any event or circumstance the affected Party is unable to foresee or avoid (hereinafter a “Force Majeure Event”).
2.- OkGranCanaria or the provider company will notify the client via email or WhatsApp, providing the details of the Force Majeure Event as soon as possible, in order to assess whether the Tourist Services may be postponed or cancelled depending on the expected duration of the Force Majeure Event.
