VOUCHER TYPE
You must carry with you the first page of the voucher on your mobile phone or printed out, since it may be required of you at any time.
GUARANTEE
Being in a natural environment, it is impossible to guarantee the sight of dolphins or whales, but in the event of not seeing any during the excursion, SPIRIT OF THE SEA will give you a ticket for the same number of people to return for free within 10 days.
SEASICKNESS
The SPIRIT OF THE SEA goes up to 12 miles from the coast in search of cetaceans, so the boat may move a little and if you are not accustomed to this, you may get seasick during the trip. If you think that you may have this problem, take precautions and consult a chemist for different remedies.
CANCELATION POLICY
Cancellation fee up to 36 hours before the date of the tour: 6 euros. Last 36 hours and no-shows: loss of the quantity paid.
Cancelation of groups (more than 6 people)
Cancellation fee up to 72 hours before the date of the tour: 6 euros. Last 72 hours and no-shows: loss of the quantity paid.
MEETING POINT
If you come on your own, remember that you must arrive at the SPIRIT OF THE SEA ticket office (see location) 15 minutes before the contracted boat departs.
If you have made a reservation with pick up near your hotel or accommodation, please note the following points:
It is your responsibility as the client to locate the pick up point and call or contact OkGranCanaria or SPIRIT OF THE SEA if you have any questions about the indicated point of pick up. You should always be punctual, and as a general rule it is convenient to arrive about 5 to 10 minutes before the designated time.
If you arrive late or you are at the designated point, you will have no right to any refund for the amounts previously paid nor any other expenses incurred.
If more than 10 minutes pass with respect to the designated time and the bus/guide does not arrive, you should call +34 928562229.
OkGranCanaria is an intermediary for the excursions of SPIRIT OF THE SEA and is exempt of all responsibility in relation to the provision of services. This means that you have contracted the excursion with SPIRIT OF THE SEA, not with OkGranCanaria. For any modification, cancellation, question or complaint related to the services of the excursion, you should contact SPIRIT OF THE SEA.
You may consult the fully accepted General Policies at any time.
