You must arrive at the YELLOW SUBMARINE ticket office 15 minutes before the contracted departure.
VOUCHER
This voucher confirms that you have booked the submarine trip on the YELLOW SUBMARINE.
You must carry with you the first page of the voucher on your mobile phone or printed out, since it may be required of you at any time.
CANCELATION POLICY
Reservation cancellations or changes must always be made by sending us an email.
Free cancellation up to 24 hours before the date of the tour. Last 24 hours and no-shows: loss of the quantity paid.
Cancelation of groups (more than 6 people)
Free cancellation up to 72 hours before the date of the tour. Last 72 hours and no-shows: loss of the quantity paid.
CANCELLATIONS DUE TO FORCE MAJEURE
If the submarine tour is cancelled due to force majuere (bad sea condition, poor visibility) you can do the tour another day or you can ask for money refunded of the quantity payed.
Normally we will not know until the first departure of the submarine is finished, around 10:45, if the day's departures are canceled due to poor visibility. As soon as the submarine notifies us from the port, we will contact you by phone, WhatsApp or email to give you different alternatives. For this reason, we recommend that you always carry your phone with you, the day you have the excursion contracted, to be able to inform you as soon as possible in case of cancellation.
IMPORTANT!
The YELLOW SUBMARINE reserves the right to slightly modify the departure time due to technical or logistical reasons, as well as to cancel the departure due to poor underwater visibility.
MEETING POINT
If you come on your own, remember that you must be at the submarine ticket office (see location) 15 minutes before the contracted tour departs.
If you have made a reservation with pick up near your hotel or accommodation, please note the following points:
It is your responsibility as the client to locate the pick up point and call or contact OkGranCanaria or the YELLOW SUBMARINE if you have any questions about the indicated point of pick up. You should always be punctual, and as a general rule it is convenient to arrive about 5 to 10 minutes before the designated time.
If you arrive late or you are at the designated point, you will have no right to any refund for the amounts previously paid nor any other expenses incurred.
If more than 10 minutes pass with respect to the designated time and the bus/guide does not arrive, you should call +34 928565108.
OkGranCanaria is an intermediary for the tours of Atlantida Submarine SL (owner of the YELLOW SUBMARINE trip) and is exempt of all responsibility in relation to the provision of services. This means that you have contracted the excursion with Atlantida SL, not with OkGranCanaria. For any modification, cancellation, question or complaint related to the services of the excursion, you should contact OkGranCanaria or the YELLOW SUBMARINE
You may consult the fully accepted General Policies at any time.
LIABILITY AND CLAIMS
1.- OkGranCanaria.com acts as an independent travel intermediary in the booking of Tourist Services and is therefore not responsible for death, injury, illness, damage, loss, accident, theft, delay or any other irregularity arising directly or indirectly from the provision of Tourist Services by the providers contracted through OkGranCanaria.com.
2.- OkGranCanaria.com, acting as an intermediary, will provide assistance to the CLIENT regarding any claims, legal actions or complaints. Such assistance will consist of notifying the provider of the Tourist Services about the claim, legal action or complaint, and making reasonable efforts to ensure that the service providers accept responsibility and compensate accordingly with respect to any claim, legal action or complaint made by the final consumer arising from the provision of the Tourist Services.
3.- OkGranCanaria.com will use all reasonable means available to it to facilitate that the providers accept liability and compensate for any claim made by the CLIENT in connection with the provision of the Tourist Services. The CLIENT undertakes to submit any claim, legal action or complaint directly to the service provider and acknowledges that OkGranCanaria neither directs nor has any control over the actual provision of the Tourist Services by the provider.
4.- The CLIENT shall be responsible for their behaviour in cases of abnormal or vandalistic conduct. In such cases, the Tourist Service provider reserves the right to cancel the CLIENT's booking without any compensation and to claim from the CLIENT any expenses and/or damages caused.
5.- OkGranCanaria’s liability, whether arising under breach of the terms of this Agreement, any act or omission violating legal or regulatory obligations, or any other cause, shall in no case exceed the amount paid by the CLIENT to OkGranCanaria for the specific Tourist Services concerned.
6.- The CLIENT shall indemnify and hold OkGranCanaria harmless at all times against any kind of actions, claims, proceedings, losses, costs, expenses and demands (including legal fees and defence expenses) arising directly or indirectly from a breach by the provider or any of its employees, agents or contractors of any of the clauses contained in this Agreement.
FORCE MAJEURE
1.- Neither OkGranCanaria nor the activity provider shall be held responsible or be deemed to have breached the contract due to any delay or failure in performance resulting from any event or circumstance the affected Party is unable to foresee or avoid (hereinafter a “Force Majeure Event”).
2.- OkGranCanaria or the provider company will notify the client via email or WhatsApp, providing the details of the Force Majeure Event as soon as possible, in order to assess whether the Tourist Services may be postponed or cancelled depending on the expected duration of the Force Majeure Event.
