GUARANTEE: being in a natural environment, it is impossible to guarantee the sight of dolphins or whales, but in the event of not seeing any during the excursion, SUPERCAT will give you a ticket for the same number of people to return for free within 10 days.
SEASICKNESS: the SUPERCAT catamaran goes up to 12 miles from the coast in search of cetaceans, so the boat may move a little and if you are not accustomed to this, you may get seasick during the trip. If you think that you may have this problem, take precautions and consult a chemist for different remedies.
VOUCHER
This voucher confirms that you have booked a boat trip with company SUPERCAT INVERSIONES MARITIMAS SLU (tradename AQUASPORTS)
You must carry with you the first page of the voucher on your mobile phone or printed out, since it may be required of you at any time.
CHILDREN DOCUMENTATION
Children and babies must bring their ID or any document proving their age. If you do not bring any document to the boat, the AQUASPORTS staff will not be able to verify the age and apply the price policies for each age. In these cases, the AQUASPORTS staff will determine the age of the children and the price they must pay at their discretion.
CANCELATION POLICY
Reservation cancellations or changes must always be made by sending us an email.
Free cancellation up to 36 hours before the date of the tour. Last 36 hours and no-shows: loss of the quantity paid.
Cancelation of groups (more than 5 people)
Free cancellation up to 72 hours before the date of the tour. Last 72 hours and no-shows: loss of the quantity paid.
MEETING POINT
If you come on your own, remember that you must be in front of the boat (see location) 55 minutes before the contracted boat departs to get onboard.
If you have made a reservation with pick up near your hotel or accommodation, please note the following points:
It is your responsibility as the client to locate the pick up point and call or contact OkGranCanaria if you have any questions about the indicated point of pick up. You should always be punctual, and as a general rule it is convenient to arrive about 5 to 10 minutes before the designated time.
If you arrive late or you are at the designated point, you will have no right to any refund for the amounts previously paid nor any other expenses incurred.
If more than 10 minutes pass with respect to the designated time and the bus/guide does not arrive, you should call +34 638 78 31 34.
OkGranCanaria is an intermediary for the tours of AQUASPORTS and is exempt of all responsibility in relation to the provision of services. This means that you have contracted the excursion with AQUASPORTS, not with OkGranCanaria. For any modification, cancellation, question or complaint related to the services of the excursion, you should contact AQUASPORTS.
You may consult the fully accepted General Policies at any time.
LIABILITY AND CLAIMS
1.- OkGranCanaria.com acts as an independent travel intermediary in the booking of Tourist Services and is therefore not responsible for death, injury, illness, damage, loss, accident, theft, delay or any other irregularity arising directly or indirectly from the provision of Tourist Services by the providers contracted through OkGranCanaria.com.
2.- OkGranCanaria.com, acting as an intermediary, will provide assistance to the CLIENT regarding any claims, legal actions or complaints. Such assistance will consist of notifying the provider of the Tourist Services about the claim, legal action or complaint, and making reasonable efforts to ensure that the service providers accept responsibility and compensate accordingly with respect to any claim, legal action or complaint made by the final consumer arising from the provision of the Tourist Services.
3.- OkGranCanaria.com will use all reasonable means available to it to facilitate that the providers accept liability and compensate for any claim made by the CLIENT in connection with the provision of the Tourist Services. The CLIENT undertakes to submit any claim, legal action or complaint directly to the service provider and acknowledges that OkGranCanaria neither directs nor has any control over the actual provision of the Tourist Services by the provider.
4.- The CLIENT shall be responsible for their behaviour in cases of abnormal or vandalistic conduct. In such cases, the Tourist Service provider reserves the right to cancel the CLIENT's booking without any compensation and to claim from the CLIENT any expenses and/or damages caused.
5.- OkGranCanaria’s liability, whether arising under breach of the terms of this Agreement, any act or omission violating legal or regulatory obligations, or any other cause, shall in no case exceed the amount paid by the CLIENT to OkGranCanaria for the specific Tourist Services concerned.
6.- The CLIENT shall indemnify and hold OkGranCanaria harmless at all times against any kind of actions, claims, proceedings, losses, costs, expenses and demands (including legal fees and defence expenses) arising directly or indirectly from a breach by the provider or any of its employees, agents or contractors of any of the clauses contained in this Agreement.
FORCE MAJEURE
1.- Neither OkGranCanaria nor the activity provider shall be held responsible or be deemed to have breached the contract due to any delay or failure in performance resulting from any event or circumstance the affected Party is unable to foresee or avoid (hereinafter a “Force Majeure Event”).
2.- OkGranCanaria or the provider company will notify the client via email or WhatsApp, providing the details of the Force Majeure Event as soon as possible, in order to assess whether the Tourist Services may be postponed or cancelled depending on the expected duration of the Force Majeure Event.
