VOUCHER
This voucher is proof of purchase of the hiking excursion offered by the company CANARY TREKKING SL., with VAT: B35546696.
You must carry with you the first page of the voucher on your mobile phone or printed out, since it may be required of you at any time.
CANCELLATION POLICY
Reservation cancellations or changes must always be made by sending us an email.
Free cancellation up to 36 hours before the excursion or activity. Final 36 hours and no-shows: loss of quantity paid.
Cancelation of groups (more than 4 people)
Free cancellation up to 72 hours before the date of the tour. Last 72 hours and no-shows: loss of the quantity paid.
CANCELLATIONS DUE TO FORCE MAJEURE
If, on the day that the activity is carried out, the guides decide to postpone it due to meteorological reasons or problems outside the organization, a new date will be established by the company, giving registered participants the option to exchange said activity for another or to be reimbursed for 100% of the quantity paid.
REQUIREMENTS
You must bring a backpack, a 1-liter bottle of water, hiking shoes and some warm clothing.
MEETING POINT
If you come on your own, remember that you should be at the meeting point we will send you via email.
If you have made the booking with pick up near your hotel or accommodation, keep in mind the following points:
CANARY TREKKING SL will be in contact with you in order to indicate the exact time and place of pickup, as it can vary with respect to what is indicated on the voucher.
It is your responsibility as the client to locate the pick up point and call or contact CANARY TREKKING SL if you have any questions about the indicated point of pick up. You should always be punctual, and as a general rule it is convenient to arrive about 5 to 10 minutes before the designated time.
If you arrive late or you are at the designated point, you will have no right to any refund for the amounts previously paid nor any other expenses incurred.
If more than 10 minutes pass with respect to the designated time and the bus/guide does not arrive, you should call +34 696 90 09 29 or +34 609 53 76 84
OkLanzarote is an intermediary for the excursions of CANARY TREKKING SL and is exempt of all responsibility in relation to the provision of services. This means that you have contracted the excursion with CANARY TREKKING SL , not with OkLanzarote. For any modification, cancellation, question or complaint related to the services of the excursion, you should contact CANARY TREKKING SL
You may consult the fully accepted General Policies at any time.